Head of Operations

An exciting job opportunity with a Brunei based Joint Venture IT Solutions Provider – looking for experienced and capable candidate to fill the position of Head of Operations.

Job Ref: JRU-0909-JOB001
Position: Head of Operations
Venue: Brunei Darussalam
Availablility: ASAP

Job Description
• Responsible for leading and managing the day to day operations and delivery of customer, application support and technical operations services for multiple engagements including information management systems
• Responsible for overall quality of client service quality, management of expectation and delivery of service – includes personnel management, client management, executive leadership, strategic direction setting, support of key client issues, and ongoing contact management.
• Responsibility include the management of the Technical Support team, Application Support team and the Customer Services team – to coordinate between the different functional and technical teams to investigate and resolve issues, monitoring and reporting of compliance
• Communications and reporting of operations to support all company clients’ accounts
• Assist in driving the expansion of the company’s existing book of business through upsell of new scope and value to the client
• Develop strong and trusting relationships with clients with a focus on value creation
• Optimise use of internal company skills and knowledge, and leverage on business alliance


Job Specification

Knowledge and Skills:

Mandatory
• Fluent in English
• Strong technical and service operations skills
• Deep understanding of customers’ business, complex business issues, and of
• customers’ current business application and future requirements
• Strong Negotiations and influencing skills
• Strong account planning and management skills
• Strong project management skills
• Strong team management and development skills
• Strong counseling and coaching skills
• Strong facilitation and presentation skills
• Strong customer service orientation and highly customer focused
• Ability to work in multi cultural team environment
• Strong interpersonal, oral and written communications skills
• Deep knowledge of SLA and OLA metrics
• Budget Planning and monitoring – ability to translate business needs into IT requirements
• Excellent analytical and Problem solving skills
• Knowledge of ERP Systems (preferable PeopleSoft and Oracle)

Preferred
• Both local and foreign applicants are welcome
• Fluency in Malay and/or Chinese Languages
• Familiarity with a variety of computers, operating systems, and technologies, hardware and software support;
• Knowledge of data communications and networking

Qualifications:

Mandatory
• Degree in Business / Computer Science / Engineering / Information Management or equivalent
• At least 8 years experience in an IT Function
• Experienced in managing the full life cycle of an Enterprise Business System from opportunity identification to sale to implementation to support.
• Commercial / contract law knowledge
• Proficiency in using office productivity tools
• International Computer Driver’s License (ICDL) qualified before positon will be confirmed

Preferred
• Ability to work under high pressure, minimal supervision and flexible working hours
• Experience in Service Management / Service industries
• Experience in selling and implementing IT Solutions including Back Office Finance, Human Resources, Payroll
• Experience in infrastructure (communications, identity management, data centre)
• Experience with Front Office Solutions (CRM, Case Management, Customer Contact)


Interested applicants please send via email and/or mail your CV with a passport-sized photo, IC Copy and relevant certificates to the following address:

JOBS R US
C5 First Floor Aman Complex, Muara Road
Bandar Seri Begawan BC3315
Brunei Darussalam
Tel: 673-2340962
Fax: 673-2330449
Email: recruit@jobsrus.bz